A 49-year-old mechanic was arrested in Baliwag, Bulacan, after allegedly driving off with the car of a 67-year-old entrepreneur who had entrusted the vehicle to him for repairs. The Quezon City Police District (QCPD) said the victim handed over his silver Honda City to alias "Bobby" on June 29...
The local contact center and business process management (CC-BPM) sector is aggressively integrating artificial intelligence (AI) to shield margins and accelerate revenue growth, betting that automation will counteract escalating geopolitical and macroeconomic headwinds. According to data released...
The domestic contact center industry is projected to grow revenues by five percent to more than $35 billion this year, driven by the sector’s resilience amid external pressures and the growing role of artificial intelligence (AI) in customer experience. The Customer Xperience Association of the...
The Department of Labor and Employment (DOLE) is training Hotline 1349 agents in industry-standard customer service to ensure workers receive faster, more empathetic assistance with labor concerns. In partnership with the Information Technology and Business Process Association of the Philippines...
Cebuana Lhuillier and Element partnership Privacy-led, modern AI pioneer in digital identity services, Element, Inc., announced its partnership with Cebuana Lhuillier, the Philippines largest micro financial services provider to provide electronic Know-Your-Customer (eKYC) services to all...
SPEAKING OUT Ignacio R. Bunye The Bank of the Philippine Islands (BPI) recently held its annual stockholders meeting with the theme of reinvention as the Ayala-led bank outlined a strategy focused on customer obsession, digitalization and sustainability. BPI President and CEO Jose Teodoro “TG”...
media Artificial intelligence (AI) could be a game changer in financial services because it can be used to develop customer-centric solutions in financial services, said Union Bank of the Philippines (UnionBank) Head of AI Center of Excellence Dr. Adrienne Heinrich. "Besides looking at AI solutions...
In a digital climate where data breaches prevail, DITO Telecommunity yesterday (July 27, 2021) signed a Data Protection-as-a-Service (DPaaS) contract with Straits Interactive and Advanced Information Solutions and Concepts (AISC) Inc. Dito_Telecommunity_2021_logo The DPaaS is an integrated bundle...
All stakeholders transacting with the Bureau of Customs (BOC) can now type and send their feedback or concerns on every service provided to them using the bureau's online portal. (Photo courtesy of the BOC) Through the Customer Care Portal System (CCPS), stakeholders are allowed to give their...
Providing world-class customer experience is a local telco's best bet to stay on top of the game. "By 2030, we hope to continue being the leader in customer experience," said PLDT Chief Revenue Officer and Smart Communications President and CEO Alfredo S. Panlilio. "We also ought to be more digital...
HP Inc. today announced the launch of its first virtual showroom in the Philippines. Part of a virtual experience for customers that spans six countries in Southeast Asia, the HP Virtual Showroom takes customers into a modern-day virtual world of diverse technology experiences for different...
Business process outsourcing company, MDS Call Solutions, Inc. (MDSCSI) takes its voice and digital services up a notch with Globe. MDSCSI collaborated with Globe’s enterprise arm, Globe Business, to support its Amazon Web Services (AWS) cloud migration and SMS Application Programming Interface...
